At Cupid Scents by Cherry, every order is prepared with care, intention, and a touch of love. We want you to feel confident and cherished with every purchase. While we do not accept refunds for used or opened products due to the nature of fragrances, we are always here to make things right if something goes wrong.

We only offer refunds under the following conditions:

• You received the wrong item.

• Your product arrived damaged or broken.

To be eligible, you must:

• Contact us within 48 hours of receiving your package.

• Share clear photos of the item(s) and packaging.

• Ensure the product is unused and in its original condition.

We are unable to issue refunds if:

• The fragrance has been opened or used.

• You changed your mind after purchase.

• The item was ordered with an incorrect delivery address.

• The product was delivered successfully, but you were unavailable to receive it.

Once your request is received and approved:

• We’ll either send a replacement product or issue store credit.

• Refunds to your original payment method will only be considered in rare, special circumstances.

Refunds or store credits are processed within 3–7 business days after approval.

If your item was marked as a gift and shipped directly to you, you’ll receive a gift credit once the return is approved. If the gift wasn’t marked as such, the refund will be sent to the original purchaser.

We’re always here to help. If you have questions or concerns, please reach out:

Email: cupidscentsbycherry@gmail.com

WhatsApp: 0774622960 / 0705757014

We’re truly grateful for your support and promise to handle all issues with the care and attention you deserve.

Because at Cupid Scents, it’s never just about perfume it’s about making love felt.

With Love and Warmth,